Privacy Policy
Lendex Solutions Group (“Lendex,” “Lendex Solutions Group,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, applications, communications, products, and services.
This Privacy Policy explains how we collect, use, disclose, process, store, and safeguard your information when you visit our website, submit an inquiry, request financing information, apply for funding, communicate with us, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through technology, and from third parties.
Personal Information
Personal information may include:
• Full name
• Business name
• Email address
• Telephone number
• Mailing address
• Business address
• Job title
• Company ownership information
• Contact preferences
Financial and Business Information
Depending on the services requested, we may collect:
• Annual revenue
• Monthly revenue
• Time in business
• Banking information
• Financial statements
• Tax identification information
• Business licenses
• Merchant processing information
• Funding requirements
• Credit-related information
• Ownership information
• Business documentation
• Information required by lenders and funding providers
Technical Information
We may automatically collect:
• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Session information
• Referring websites
• Geographic location derived from IP addresses
• Website usage data
Communications Information
We may collect information submitted through:
• Contact forms
• Funding request forms
• Chat systems
• SMS communications
• Emails
• Telephone calls
• Video meetings
• Customer support interactions
• Appointment requests
2. How We Use Your Information
We may use your information for legitimate business purposes, including:
• Evaluating financing opportunities
• Processing applications and inquiries
• Matching applicants with lenders and funding providers
• Providing requested products and services
• Verifying identity
• Preventing fraud
• Maintaining security
• Communicating with customers and applicants
• Sending account updates
• Delivering customer support
• Improving website performance
• Conducting analytics and reporting
• Improving marketing effectiveness
• Complying with legal obligations
• Enforcing agreements and policies
• Developing and improving products and services
3. Lending Partner Disclosure
Lendex Solutions Group is not a bank and does not directly provide all financing products discussed or offered through our services.
By submitting information through our website, forms, communications, or services, you expressly authorize Lendex Solutions Group to share your information with:
• Banks
• Commercial lenders
• SBA lenders
• Equipment financing providers
• Working capital providers
• Alternative funding providers
• Financial institutions
• Lending marketplaces
• Referral partners
• Financing service providers
The purpose of such sharing is to evaluate eligibility for financing products and services.
Submission of information does not guarantee approval, funding, rates, terms, or financing offers.
All lending decisions remain solely within the discretion of the participating lender or funding provider.
No Guarantee of Financing
Submission of information through our website, forms, communications, or services does not constitute a loan application, loan approval, commitment to lend, offer of credit, guarantee of financing, or guarantee of any specific financing terms.
All financing decisions, approvals, rates, terms, funding amounts, and eligibility determinations are made solely by participating lenders, funding providers, or financial institutions according to their independent underwriting criteria.
Lendex Solutions Group does not guarantee financing approval or specific financing outcomes.
4. Credit Authorization and Verification
Where permitted by law and where necessary to evaluate financing opportunities, you authorize Lendex Solutions Group and its lending partners to verify information submitted by you.
Such verification may include:
• Identity verification
• Business verification
• Revenue verification
• Banking verification
• Credit inquiries
• Public record searches
• Fraud prevention reviews
• Compliance screenings
Any credit inquiry performed by a lender or funding partner shall be subject to that lender’s policies and applicable laws.
Know Your Customer (KYC) and Anti-Money Laundering Compliance
To comply with applicable laws, regulations, industry standards, and lender requirements, Lendex Solutions Group and its lending partners may conduct identity verification, Know Your Customer (KYC) procedures, anti-money laundering (AML) reviews, sanctions screening, fraud prevention activities, and other compliance-related reviews.
Information provided by applicants may be verified through third-party databases, public records, credit reporting agencies, financial institutions, identity verification providers, and other lawful sources.
Failure to provide requested information may affect eligibility for financing products or services.
5. SMS Communications and Telephone Contact
By providing your phone number, you expressly consent to receive communications from Lendex Solutions Group, its representatives, service providers, and lending partners.
Communications may include:
• Appointment reminders
• Funding updates
• Customer service messages
• Account notifications
• Marketing communications
• Automated text messages
• Artificial intelligence-assisted communications
• Prerecorded messages where permitted by law
Message frequency may vary.
Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP.
For assistance, reply HELP.
Consent is not a condition of obtaining financing, services, or products.
6. Communication Monitoring and Recording
To improve customer service, maintain quality standards, comply with legal requirements, support dispute resolution, prevent fraud, and protect business operations, telephone calls, video conferences, online meetings, chat sessions, text communications, and other interactions with Lendex Solutions Group may be monitored or recorded where permitted by applicable law.
By communicating with Lendex Solutions Group, you consent to such monitoring and recording to the extent permitted by law.
7. Artificial Intelligence and Automated Technologies
Lendex Solutions Group may utilize artificial intelligence, machine learning systems, automated workflows, chat technologies, and other automation tools to improve customer service, lead qualification, communication efficiency, fraud detection, and operational effectiveness.
Information submitted through our website or communications channels may be processed by automated technologies in conjunction with human review.
8. Cookies and Tracking Technologies
We use cookies, pixels, scripts, tags, and similar technologies to improve website functionality and marketing effectiveness.
These technologies may collect information regarding:
• Website usage
• Device information
• Browser activity
• Advertising interactions
• Conversion tracking
• Session behavior
Third-party providers may include:
• Google Analytics
• Google Ads
• Meta (Facebook)
• LinkedIn
• CRM platforms
• Marketing automation systems
• Analytics providers
You may disable cookies through your browser settings; however, certain website features may not function properly.
9. Information Sharing
We do not sell personal information in exchange for monetary compensation.
We may share information with:
Service Providers
Trusted third-party vendors assisting with:
• Website hosting
• CRM systems
• Marketing services
• Analytics
• Cloud storage
• Payment processing
• Communication platforms
• Identity verification providers
Lending Partners
As described in Section 3.
Legal Authorities
When required by law or when necessary to:
• Comply with legal obligations
• Respond to lawful requests
• Protect rights and property
• Prevent fraud
• Protect public safety
• Defend legal claims
Corporate Transactions
Information may be transferred during:
• Mergers
• Acquisitions
• Asset sales
• Reorganizations
• Business transfers
Third-Party Privacy Practices
When information is shared with lenders, funding providers, financial institutions, service providers, referral partners, or other third parties, the collection, use, storage, disclosure, and protection of such information may become subject to those parties’ privacy policies and business practices.
Lendex Solutions Group is not responsible for the privacy practices, security measures, content, or operations of third-party organizations.
Users are encouraged to review the privacy policies of any third party with whom they interact.
10. International Data Transfers
Lendex Solutions Group may use service providers, technology platforms, data processors, cloud hosting providers, lenders, funding partners, and business partners that operate in multiple jurisdictions.
As a result, your information may be collected, processed, transferred, stored, or accessed in the United States and other countries whose privacy laws may differ from those in your jurisdiction.
By using our website and services, you consent to such transfers, processing, storage, and access of your information as described in this Privacy Policy.
11. Data Security
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
While we employ commercially reasonable security measures, no internet transmission or storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted electronically.
12. Data Retention
We retain information for as long as reasonably necessary to:
• Provide services
• Evaluate financing opportunities
• Meet regulatory requirements
• Resolve disputes
• Enforce agreements
• Maintain business records
Retention for Legal and Regulatory Purposes
We may retain information as necessary to:
• Establish, exercise, or defend legal claims
• Resolve disputes
• Enforce agreements
• Comply with regulatory obligations
• Respond to governmental requests
• Conduct audits
• Protect our legal rights and business interests
Information may be retained beyond the termination of a business relationship where permitted or required by law.
13. Aggregated and De-Identified Information
Lendex Solutions Group may create aggregated, anonymized, statistical, or de-identified information derived from personal or business information collected through our services.
Such information does not identify any individual person or business and may be used for:
• Analytics
• Reporting
• Product development
• Service improvements
• Industry benchmarking
• Research
• Marketing analysis
• Business intelligence
Lendex Solutions Group may use and disclose aggregated or de-identified information for any lawful business purpose.
14. Your Privacy Rights
Depending upon your state of residence, you may have rights regarding your personal information, including:
• Access
• Correction
• Deletion
• Portability
• Restriction of processing
• Withdrawal of consent where applicable
Requests may be submitted using the contact information below.
We may verify your identity before processing requests.
Authorized Agents
Where permitted by law, an individual may designate an authorized representative to submit privacy-related requests on their behalf.
Lendex Solutions Group reserves the right to verify both the identity of the individual and the authority of the authorized representative before processing any request.
15. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
California residents may request information regarding:
• Categories of personal information collected
• Sources of information
• Business purposes for collection
• Categories of third parties receiving information
• Requests for correction or deletion
We will not discriminate against individuals who exercise their privacy rights.
16. Do Not Track Signals
Some web browsers offer “Do Not Track” settings.
Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.
17. Third-Party Websites
Our website may contain links to third-party websites, lenders, funding providers, and business partners.
We are not responsible for the content, privacy practices, or security of such third parties.
Users should review the privacy policies of any third-party websites they visit.
18. Children’s Privacy
Our services are intended solely for businesses and individuals who are at least eighteen (18) years old.
We do not knowingly collect personal information from children under thirteen (13).
If we become aware that such information has been collected, we will take reasonable steps to delete it.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Lendex Solutions Group shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the collection, processing, storage, transmission, disclosure, or use of information described in this Privacy Policy.
Nothing in this section shall limit rights that cannot legally be limited under applicable law.
20. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes become effective upon posting the revised Privacy Policy on our website.
Your continued use of our website and services following publication of updates constitutes acceptance of the revised Privacy Policy.
21. Contact Information
Lendex Solutions Group
2712 Loker Ave W #1168
Carlsbad, CA 92010
Phone: (760) 281-3024
Website: https://lendexsolutionsgroup.com/
Email: info@lendexsolutionsgroup.com
If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the information above.
By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.